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Conditions of Use Conditions of Use

Welcome to the True Life Organics web site, referred to as the "site." We advise that you read the following conditions of use prior to using this site. Any use you make of this site is expressly conditioned upon you having accepted the below the conditions of use. In using this site, you recognise your agreement to the conditions of use. If you have issue or disagree with any part of the below the conditions of use, we advise that you do not use this site.

Purpose of the Site

The purpose of this site is to offer you information about True Life Organics, and about the products and services we offer. Additionally, you may be able to purchase products through the site.

Product and Service Availability

When reference is made to a product or service on the site, such a reference is not necessarily an attempt to sell or supply that product or service, nor is it an assurance that the product or service is available or that the names and descriptions of products supplied by our store will exactly match those included on the site. True Life Organics online controls and administers the site from our office in Nairn, Adelaide. We will not be able to fill your order if you require delivery outside of the Adelaide Hills.

Inventory information available on the site offers our best estimate of the likelihood that a product will be delivered on the coming Friday once you have placed your order. Despite our endeavours, we cannot offer guarantee that a product listed as "in stock" will in fact be available for delivery every week, since occasionally inventory errors can occur. If an item that is marked "in stock" in your shopping cart when you place your order, is in fact unavailable at the time your order is processed, we will phone you or send you a notification e-mail indicating that we were unable to completely fill the order and you will not be charged.


The photographers endeavour to ensure the display colours of our products are depicted accurately, however the actual colours you will see will depend on your monitor. We cannot guarantee your monitor will display a colour accurately as it was intended to be displayed.

Product Orders

The price and availability of products and services displayed on the site are subject to change without notice. The presence, details of or reference to, any of the products or services on our site does not necessarily mean that product or service is presently available, nor that we approve the product or service. In the case a product or service indicates at an incorrect price as result of typographical error, error in pricing information received from the supplier, or any reason, we reserve the right to refuse or cancel any orders placed for such a product or service with an incorrect price. We reserve this right including when the order has been confirmed.

Order Acceptance

We reserve the right to accept or decline your order at any time, or to supply less quantity than you ordered of any product.


You hold responsibility for the delivery of payments relating to any products that you order through your account.

Registration and Security

Before purchasing any products on the site, it is necessary for you to open an account with us and to provide us with the required information. If you enter any information on the site, you also warrant the following conditions: firstly, the identity you provide is your actual identity; secondly, the information you provide is true, accurate, current and complete in nature; thirdly, you agree it is your responsibility to maintain and update information that you provide so that it remains true, accurate, current and complete; fourthly, you agree to keep your account and any passwords strictly confidential, and to agree not to allow another individual to use your username or password. The responsibility is yours for any activity that occurs according to your account or password. We abstain any liability for any loss or damage resulting from your failure to comply with the above obligations. All information provided to us will be used in accordance with our privacy policy.

In the case you decide to cancel a username or password, or in the case you become aware of any loss, theft or unauthorised use of a username or password, you must notify us immediately. We maintain the right to delete or change any username or password at any given time and for any given reason.

Modification of the Site and the Services

We maintain the right to close, modify, or suspend any aspect of the site with respect to content, features or powers of availability, or otherwise.

Disclaimer of Warranties and Liability

The site, and in addition content displayed on the site, is supplied on an "as-is" basis. True Life Organics disclaims all warranties concerning that the site will be uninterrupted or error-free, or that any defects will be corrected. If in any case a problem is apparent with the site or its content, you agree that your only remedy is to discontinue using the site.

All products and services on the site are subject only to applicable stated warranties. True Life Organics disclaims all warranties concerning fitness for a particular purpose with respect to products purchased through the site. We further disclaim liability for product defect or failure.

We do not hold responsibility for any delivery errors as a result of when an incorrect delivery address has been entered.

Limitation of Liability

The only remedy in terms of claims for damages related to any products purchased through the site will be no more than replacement of the products, or exchange for a product to the value thereof or a credit note.

Amendment of the Terms and Conditions

Conditions of use will be changed from time to time without notice to you, and any changes will be posted here; so we encourage you to visit this section on an occasional basis. Any change to the conditions of use will become effective once the modified terms and conditions have been posted in the conditions of use.

Applicable Law

These conditions of use are governed by the laws of Australia and the state of South Australia, and in the case of disputes in connection with these conditions of use, or your access to or use of the site, such disputes will refer exclusively to the jurisdiction of the courts in South Australia.

These Terms and Conditions of Use are governed by and will be construed in accordance with the laws of Australia and the State of South Australia. Any disputes arising under or in connection with these Conditions of Use, or your access or use of the site shall be subject to the exclusive jurisdiction of the State and federal courts located in South Australia.


If you have any comments or questions about our site please contact our customer service team, just click here.